Flow · Retail & E-commerce

Product review request

Retail & E-commerce: a quick product review request survey flow.

A complete multi-step RCS survey

This flow shows the full survey a retail & e-commerce customer would see: a verified business sender, a rich card, tappable answer options, and the follow-up questions that adapt to each response. Every survey message is fully customizable.

How RCS surveys work for Retail & E-commerce

All flows

9:41

Nova Goods

Business · RCS

Today

Hi {{first_name}} 👋 a quick question about your product review request.

Your order

Product review request

Tap an answer below and help Nova Goods improve your product review request.

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Loved it

Thanks for shopping with us 🛍️ How did your latest order feel?

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Fit and quality

Was the fit and quality what you expected?

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Delivery speed

Did it arrive when you hoped?

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Easy checkout

Was checkout quick and simple?

Spot on

Love it ✅ Thanks for the feedback, {{first_name}}. We'll keep the quality coming.

RCS message