Cater the next event with their feedback
Send polished, one-tap surveys over RCS after each event, so hosts and guests rate the food and service from their inbox and your best events become the reviews that book the next ones.
In-inbox surveys beat the post-event emails busy hosts ignore.
Quick ratings show what wowed guests and what to refine.
Route delighted hosts to a one-tap review or referral ask.
We loved catering your {{date}} event. One tap tells us how the food and service landed.
A sample Catering & Events RCS survey, fully customizable.
How RCS surveys work for Catering & Events
Catering is a high-value, low-frequency business where the next booking depends on how the last event landed — and the client's honest verdict is the most valuable thing you can collect. Was the food right, did service run smoothly, did the timing hold? An email survey to a busy event planner the week after gets lost; a phone call feels like fishing for a compliment. An RCS survey sent the day after the event reaches the client in the texting inbox they actually read, capturing a candid read while the event is still fresh.
A post-event survey rates the food, the service, and the logistics with one-tap buttons. A 1–5 recommend score signals whether they'll book you again and refer you, suggested-reply chips pinpoint what to tighten — portions, setup, timing — and an open-ended reply captures the detail that decides the next contract.
The payoff is per-event feedback that beats email survey response rates, issues caught early enough to win the rebooking, and a clear view of which crews and menus earn repeat clients.
Where it pays off
A post-event survey lands while the event is fresh, not buried a week later.
One-tap buttons score the three things that decide a rebooking.
A 1–5 recommend score flags the clients worth nurturing for repeat work.
Suggested-reply chips surface what to tighten before the next proposal.
What you can launch
Survey templates in this pack
Sign up to use these survey templatesCatering & Events RCS surveys: common questions
- When should a caterer send a post-event survey?
- The day after the event, while the client still remembers how it went. An RCS survey lands in the texting inbox they read, so you capture a candid rating of the food, service, and logistics before the memory fades and well before they'd reply to an email form.
- Why do RCS surveys get higher response rates than email surveys?
- An RCS survey is a one-tap rating answered inside the conversation, not a link to a separate form an event planner will skip. Because answering never leaves the inbox, response and completion rates run far above an email survey, and you see the answers come back quickly.
- How does a survey help win the next booking?
- Catching a complaint privately — a low logistics score or a 'setup was late' chip — lets you make it right and follow up with confidence, instead of losing the rebooking to an issue you never heard. Happy clients with a high recommend score are the ones to nurture for repeat events.
- What can a caterer field with these survey templates?
- Post-event satisfaction ratings of food, service, and logistics, a recommend score for repeat bookings, suggested-reply chips, and open-ended replies — sent from a verified branded sender in Google Messages on Android and the Messages app on iPhone with iOS 18, with SMS fallback when a phone can't render RCS, and full opt-in and STOP compliance.
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