Keep members by hearing them out
Send sleek, one-tap surveys over RCS to members, so they rate amenities, events, and the workspace from their inbox, giving you a steady read on satisfaction with response rates email surveys can't reach.
An in-inbox survey beats the member-survey emails most ignore.
Amenity and cleanliness surveys flag what needs attention.
Recommendation surveys reveal at-risk members before they leave.
We want this to be your favorite place to work 💻 One tap tells us how we're doing.
A sample Coworking & Offices RCS survey, fully customizable.
How RCS surveys work for Coworking & Offices
Coworking and flex-office spaces live on membership retention, and a member rarely announces they're unhappy — they just don't renew, often over things you never heard about: a noisy floor, a booking that fell through, a community that didn't click. The emailed member survey goes unopened, and the comment box at the front desk stays empty. RCS surveys reach members in the texting inbox they actually check, from a verified, branded sender, with questions answered in a tap.
A member-satisfaction survey lands as a tappable card: a one-tap star rating, a 1–5 "how likely are you to recommend us?" scale, and suggested-reply chips for what shapes their experience — the space, the amenities, the community, the staff. A post-event survey rates a community event, an onboarding survey checks how the first weeks felt, and an open-ended reply captures the detail.
The payoff is far higher response rates than email surveys, at-risk members flagged before they lapse, and live analytics that show which locations, amenities, and events drive renewal.
Where it pays off
A one-tap rating and a recommend score read how members feel about the space and community.
A survey rates a community event while it's fresh, so you build the ones members value.
A short survey asks how a new member's first weeks went, catching a wobbly start early.
A low score opens a private open-ended reply, so a frustration reaches you first.
What you can launch
Survey templates in this pack
Sign up to use these survey templatesCoworking & Offices RCS surveys: common questions
- When should a coworking space send a member survey over RCS?
- After onboarding, after community events, and as a periodic satisfaction pulse ahead of renewal. An RCS survey lands in the texting inbox members actually check, so a one-tap rating comes back fast, far more often than an email survey or a front-desk comment box.
- Why do RCS surveys get more responses than email surveys for coworking?
- Members answer in one tap — a star rating, a 1–5 recommend scale, suggested-reply chips — right in the messaging app, with no app to open and no form to load. That in-inbox experience drives response and completion rates well above a typical email survey.
- Can a coworking survey flag a member before they fail to renew?
- Yes. A satisfaction pulse and a low recommend score surface a disengaged member early, and a low score can route privately with an open-ended follow-up — so you can address a concern before the membership lapses rather than discovering it after.
- What can a coworking space field with these survey templates?
- Member-satisfaction and recommend-score surveys, post-event community feedback, onboarding check-ins, amenity and space surveys, and open-ended replies — sent from a verified branded sender in Google Messages on Android and the Messages app on iPhone with iOS 18, with SMS fallback when a phone can't render RCS, and full opt-in and STOP compliance.
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