Better service scores, one tap
Send one-tap surveys over RCS from a verified carrier sender, so customers rate installs, support, and service from their inbox, helping you measure satisfaction and cut churn in a famously low-rated industry.
An in-inbox survey beats the post-call emails and IVR prompts customers ignore.
Post-ticket and Customer Effort surveys show where help falls short.
Recommendation surveys flag at-risk customers before they switch carriers.
Your new line is active 📶 One tap tells us how getting set up went.
A sample Telecom & ISPs RCS survey, fully customizable.
How RCS surveys work for Telecom & ISPs
Telecom and ISP customers churn over the moments that go wrong — a support call that didn't resolve it, an installation that ran late, a bill they didn't understand — and the only way to catch a souring customer before they switch providers is to ask how each moment felt. Email satisfaction surveys go unopened and a survey from a random shortcode reads as spam, so the warning signs never surface. RCS surveys reach subscribers in the texting inbox from a verified, branded sender, answered in a tap.
A post-support or post-install survey lands as a tappable card: a one-tap star rating, a 1–5 "how likely are you to recommend us?" scale, and suggested-reply chips for what shaped the experience — the wait, the technician, whether it actually got fixed. An open-ended reply captures the detail, and a low score routes privately so you can save the account before the contract end-date.
The payoff is far higher response rates than email surveys, churn signals caught early enough to act on, and live analytics that show which support teams, installs, and touchpoints earn the highest scores.
Where it pays off
A post-support survey lands as a one-tap star rating right after a resolution, while it's fresh.
A short survey measures whether the technician and the install met expectations.
A 1–5 question surfaces an at-risk subscriber before the contract end-date.
A low score opens a private open-ended reply, so frustration reaches you first.
What you can launch
Survey templates in this pack
Sign up to use these survey templatesTelecom & ISPs RCS surveys: common questions
- When should a telecom provider send a survey over RCS?
- Right after a support ticket closes or an installation wraps, while the experience is fresh, plus a periodic recommend-score survey to gauge churn risk. An RCS survey lands in the texting inbox subscribers actually read, so a one-tap rating comes back fast — far more often than an email survey they never open.
- Why do RCS surveys beat email and SMS surveys for telecom?
- Subscribers answer in one tap — a star rating, a 1–5 recommend scale, suggested-reply chips — right in the messaging app, with no app to open and no form to load. That in-inbox experience drives completion well above an email survey, and the verified, branded sender reads as legitimate rather than the random shortcode customers ignore.
- Can an RCS survey catch churn before a customer cancels?
- Yes. A low recommend score or a frustrated support rating routes privately to your team with an open-ended follow-up, so you hear about a souring account directly and can save it before the contract end-date — instead of finding out when they port their number out.
- What can a telecom provider field with these survey templates?
- Post-support and post-install satisfaction surveys, recommend-score and churn-risk pulses, technician and resolution feedback, and open-ended replies — sent from a verified branded sender in Google Messages on Android and the Messages app on iPhone with iOS 18, with SMS fallback when a phone can't render RCS, and full opt-in and STOP compliance.
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