Flow · Insurance

Customer Effort survey

Insurance: a quick customer Effort survey survey flow.

A complete multi-step RCS survey

This flow shows the full survey a insurance customer would see: a verified business sender, a rich card, tappable answer options, and the follow-up questions that adapt to each response. Every survey message is fully customizable.

How RCS surveys work for Insurance

All flows

9:41

Anchor Insurance

Business · RCS

Today

Hi {{first_name}} 👋 a quick question about your customer Effort survey.

Your claim

Customer Effort survey

Tap an answer below and help Anchor Insurance improve your customer Effort survey.

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Thanks

Happy to help ✅ How would you rate how we handled your claim?

Star rating

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1 to 5 stars on the claim experience.

⭐️⭐️⭐️⭐️⭐️

All set ✅ Five stars, thank you {{first_name}}. We're glad we could make it smooth.

RCS message