Measure the claim, not just close it
Send one-tap surveys over RCS at every claim and renewal moment, so policyholders rate the experience from their inbox and you fix friction in the journey that quietly drives people to switch carriers.
One-tap, in-inbox surveys beat the claims-feedback emails that go unread.
Customer Effort surveys after a claim show exactly where the process feels painful.
Recommendation surveys flag at-risk policyholders before they shop around.
Your claim is settled. One tap tells us how easy, or hard, the process felt.
A sample Insurance RCS survey, fully customizable.
How RCS surveys work for Insurance
The claim is the moment of truth in insurance — it's where loyalty is won or lost — yet most insurers never ask the claimant how it felt until the renewal data tells them too late. Email claims-experience surveys go unanswered, and a frustrated claimant churns in silence. RCS survey templates let an insurer or broker ask while the experience is fresh, from a branded sender, and catch trouble before it costs a renewal.
A post-claim satisfaction survey lands as a tappable star rating the day a claim closes; a recommend-score prompt offers a one-tap 1–5 scale; a rate-the-adjuster question surfaces who delivered and who didn't; and a post-renewal survey checks whether the customer still feels well served. Claimants answer in their texting inbox in seconds, and you see frustration in time to act.
The payoff is far higher response than email surveys, frustrated claimants caught early, and a clear read on the claims and adjuster experience.
Where it pays off
A post-claim satisfaction survey lands as a tappable star rating the day it closes.
A low score flags an unhappy claimant in time to recover the relationship.
A one-tap question surfaces which adjusters and processes delivered.
A post-renewal survey checks the customer still feels well served.
What you can launch
Survey templates in this pack
Sign up to use these survey templatesInsurance RCS surveys: common questions
- When should an insurer send a survey over RCS?
- The day a claim closes and right after a renewal — the two moments that decide loyalty. A tappable claims-experience or recommend-score survey sent while the experience is fresh gets far higher response than an email survey, and surfaces a frustrated claimant before they quietly leave.
- Why do RCS surveys beat email and SMS surveys for insurers?
- Claimants tap a star rating or a 1–5 scale right in the texting inbox, so completion is much higher than an email survey buried in a crowded inbox. The survey comes from a verified, branded sender too, so it reads as a legitimate ask from their insurer rather than spam.
- Can RCS surveys be anonymous?
- Yes. You can offer an optional anonymous survey when you want unfiltered feedback on a claim or an adjuster, and every survey follows opt-in and STOP rules so recipients stay in control.
- What can an insurer field with these survey templates?
- Post-claim satisfaction surveys, recommend-score prompts, rate-the-adjuster questions, post-renewal satisfaction surveys, and quote-experience feedback — each a tappable, branded survey with live response analytics.
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