Turn satisfied clients into referrals
Send professional, one-tap surveys over RCS from a verified firm sender, so clients rate their experience in seconds and your best outcomes become the reviews and referrals that grow the practice.
One-tap, in-inbox surveys beat the feedback emails clients rarely open.
Surveys reveal whether clients felt informed, the top complaint about lawyers.
Route happy clients to a one-tap public review or referral ask.
Your matter is wrapped up. One tap, handled discreetly, tells us how we served you.
A sample Legal Services RCS survey, fully customizable.
How RCS surveys work for Legal Services
A law firm's reputation is built on referrals from satisfied clients, yet most firms close a matter without ever asking how the client felt — and a quiet dissatisfaction becomes a lost referral or a bad review. Email satisfaction surveys sit unopened, and clients won't fill out a form. RCS survey templates let a firm ask in the texting inbox, with one-tap answers, and turn happy clients into a measurable referral pipeline.
A client-satisfaction survey lands as a tappable star rating when a matter closes; a mid-matter check-in pulse catches a frustrated client before the relationship sours; a recommend-score prompt offers a one-tap 1–5 scale; and a communication-quality question shows whether clients felt informed. Clients answer privately in a tap, and a happy result becomes a one-tap referral ask.
The payoff is far higher response than email surveys, frustrated clients caught mid-matter, and referrals that ride on satisfaction you can actually see.
Where it pays off
A client-satisfaction survey lands as a tappable star rating when a matter closes.
A quick check-in catches a frustrated client before the relationship sours.
A one-tap 1–5 prompt measures whether a client would recommend the firm.
A high score turns into a one-tap referral ask while goodwill is high.
What you can launch
Survey templates in this pack
Sign up to use these survey templatesLegal Services RCS surveys: common questions
- When should a law firm send a survey over RCS?
- At the close of a matter and as a mid-matter check-in pulse on longer engagements. A tappable satisfaction or recommend-score survey sent while the experience is fresh gets far higher response than an email survey, and a mid-matter pulse catches a frustrated client in time to fix it.
- Why do RCS surveys beat email and SMS surveys for law firms?
- Clients tap a star rating, a 1–5 recommend score, or a suggested reply right in the texting inbox, so completion is much higher than an email survey they never open. The survey comes from the firm's verified, branded sender, which reads as a legitimate, confidential ask.
- Can these client surveys be confidential or anonymous?
- Yes. You can offer an optional anonymous survey so clients give candid feedback on communication or outcome, and every survey follows opt-in and STOP rules so clients stay in control of the conversation.
- What can a law firm field with these survey templates?
- End-of-matter satisfaction surveys, mid-matter check-in pulses, recommend-score prompts, communication-quality feedback, and referral asks from happy clients — each a tappable, branded survey with live response analytics.
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